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Viewpoint Research Corporation Sdn. Bhd

Completed
  • Software Development
  • 2008 - 2014

Viewpoint Research Corporation Sdn. Bhd

Completed
  • Software Development
  • 2008 - 2014

Welcome to the success story of Viewpoint Research Corporation Sdn. Bhd, the world’s leading provider of Entity Governance Solutions. With a global presence and more than 500 clients in over 80 countries, Viewpoint Research Corporation has established itself as a trusted partner in the industry. Serving over 15,000 users worldwide, they are committed to delivering excellence in entity governance.

Challenges

Streamlining IT Service and Information Security

Viewpoint Research Corporation encountered significant challenges that necessitated a comprehensive approach to IT service management and information security.

IT Service Management Process

The existing IT service management processes were not streamlined, leading to inefficiencies and potential gaps in service delivery. Viewpoint Research Corporation recognized the need to optimize their IT service management practices to improve overall efficiency and customer satisfaction.

Informal Information Security Policies

Viewpoint Research Corporation identified a lack of formalized information security policies and practices. They understood the importance of establishing robust information security measures to protect sensitive data and mitigate potential risks.

The Solution

Establishing an Integrated Hybrid Management System

To address these challenges and elevate their operations to global standards, Viewpoint Research Corporation embarked on a comprehensive project, implementing the following strategies.

ISO 20000 - IT Service Management

Viewpoint Research Corporation adopted the ISO 20000 standard, which provided a framework for implementing effective IT service management practices. By streamlining their processes and aligning them with this international standard, they were able to enhance service delivery, optimize resource allocation, and improve overall customer satisfaction.

ISO 27001 - Information Security Management System

Recognizing the criticality of information security, Viewpoint Research Corporation implemented the ISO 27001 standard. This framework allowed them to establish robust information security policies, practices, and controls to safeguard sensitive data, mitigate risks, and ensure compliance with international security standards.

ISO 9001 - Quality Management System

Viewpoint Research Corporation also implemented the ISO 9001 standard, focusing on enhancing their quality management system. This commitment to quality allowed them to deliver consistent, reliable, and customer-centric solutions that meet or exceed client expectations.

The Outcome

Global Market Penetration and Compliance

The outcomes of Viewpoint Research Corporation’s project have been remarkable.

Integrated Hybrid Management System

Viewpoint Research Corporation successfully created an integrated hybrid management system, encompassing IT service management, information security management, and quality management. This holistic approach has streamlined their operations, improved efficiency, and enhanced overall organizational performance.

Penetrating the Global Market

With their compliance to the ISO 20000, ISO 27001, and ISO 9001 standards, Viewpoint Research Corporation has made significant inroads into the global market. They have successfully entered European Union countries, gaining the trust of clients and establishing their presence as a trusted provider of entity governance solutions.

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Experience the power of Viewpoint Research Corporation’s success story and discover how their innovative solutions and commitment to global standards can elevate your organization’s entity governance practices.

Other Expertise

ISO27001: Information Security

Capability Maturity Model Integration (CMMI)

IT Service Management

IR 4.0 Robotic Platform

Fintech Startup

AI Automation Deployment

Our Expertise

  • ISO 27001 Information Security
  • Capability Maturity Model Integration (CMMI)
  • IT Service Management
  • IR 4.0 Robotic Platform
  • Fintech Startup
  • AI Automation Deployment

Our Company

Contact Us

  • +603-2703 8431
  • info_malaysia@energized-inc.com
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